Terms of service
1. GENERAL INFORMATION
2. PLACING ORDERS
First and foremost, we use data encryption on our website to ensure that your personal information is safe and under no circumstances will we ever share it with any third party.
Once you have placed an order, you will receive a confirmation to the email you have provided in the process of placing an order. Every order MUST have an email address attached to it. If it does not, Credible Tees is not liable in the event that we try to reach you, (i.e. refund, return, exchange etc. ) but are unable to do so due to lack of an email address or a bad email address for that matter.
When the confirmation email from your order hits your inbox, the binding agreement between you the customer and Credible Tees comes into effect.
If your order has not been delivered to you through no fault of your own, we will ensure that it is, or we will send a replacement to you (at no additional cost).
3. AGREEMENT
As stated earlier, the agreement between the customer and Credible Tees kicks into effect once the order confirmation email has been sent.
Credible Tees part of the agreement is to ensure that the customer receives the product that he/she ordered in new condition.
You, the customer only needs to ensure that you've provided us with a complete address. so that we're able to deliver your product(s).
4. ADDRESS & DELIVERY
Credible Tees is responsible for delivery of product(s) to the address that was provided when the order was placed.
If by mistake the incorrect address was provided at the time the order was placed, the customer should contact credibletees.com and provide the order No # along with the correct address immediately.
5. RETURNS, EXCHANGES & REFUNDS
Returns will only be accepted in the event if the received product(s) was/were damaged in any way. If this is due to no fault of the customer, Credible Tees will pay for the return shipping cost once the item has been received by one of our agents.Once the product(s) have been returned, at that point the customer is eligible for a refund or to have the correct product(s) sent out at no additional charge.
This agreement becomes void if the product is in any way damaged during transportation.
Any communication must be done through our customer support email:Support@Credibletees.com
We have a 3-days (including the day of delivery) return and Exhange policy, which means you have 3 days from the day of receiving your item to request a return or Exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@credibletees.com. Please send us the following details to support@credibletees.com to request a return or an exchange:
- Mention Return or Exchange
- Customer Name
- Order ID (e.g. CT1001; you can find the order id in confirmation email)
- Photos of the product (unworn or unused, with tags, and in its original packaging)
- Receipt or Proof of Purchase
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note:
- Return is Only Accepted in The Case When You Received Some Another Product Or Damaged Product
- We do charge a fee for returns and exchanges. It is Rs 60 for a T-shirt, Rs 150 for a hoodie, And Rs 300 for a jacket return or exchange.
- Amount which is partially paid for COD Orders will not be refunded..
You can always contact us for any return question at support@credibletees.com
Support phone - +91 7701875828
Support email - support@credibletees.com
6. CHANGES & AMENDMENTS
Credible Tees reserves the right to make any changes to its website without giving any prior notice to its existing customers. This includes, but is not limited to prices, products, discounts, and promotions.
7. CONFIDENTIALITY AGREEMENT
Credible Tees agrees to keep all your personal information confidential and we will never share or sell it to a third party under any circumstances.
8. LEGAL INFORMATION
Any information used from credibletees.com with the intent to commit fraud will be dealt with the highest extent of the law.
All logos, designs, trademarks, text, images, sounds files as well as all other material published at credibletees.com is the intellectual property of Credible Tees. This means that by law, none of the material from our website can be used without our consent.
If you are interested in using any of our material, reach out to us at credibletees.com .
As the customer, in the event of a dispute with Credible Tees, you agree to first try and settle it by sending us a detailed description of the nature and circumstances of the dispute and your suggested resolution. This includes all pertinent documentation to be attached. All queries should be directed to our support email - support@credibletees.com
Arbitration shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis. You hereby waive your right to a class action lawsuit.